To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at stcmonograms@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stcmonograms@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue ASAP.
Exchanges
Due to the nature that all items are personalized to your liking, no exchanges are available.
Refunds
Refunds will occur if your item is defected (hole, stain, Etc). We do inspect the items before shipping out. This needs to be claimed with 48 hours of pickup or ship date.
IWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you for shopping small!
Hello! Our names are Ashley and Pat. We are a mother, daughter Duo. We share a mutual passion for crafting non-stop. We decided to open up our small business in 2016. We love making personalized items for you! Thank you for being here with us & shopping small. <3
At Stc Monograms, we specialize and have perfected: screen printing, DTF, sublimation and embroidery and MORE!
